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Grampound surgery: told by the CCG to undertake more patient engagement and submit the evidence to the CCG

The doctors at Probus Surgery have submitted to Kernow Clinical Commissioning Group (CCG) their proposal to cease providing services from the building in Mill Lane, Grampound.

The CCG have asked the doctors various questions about their proposals and have told them that they need to consult their patients in more detail before re-submitting a proposal.

The information that the CCG provided to me was as follows:

We can confirm that, following significant discussion at the PCOG meeting, the practice were asked to complete further engagement work. The group requested the engagement piece detailed below.

The practice should extend the previous clinical patient audit to establish the total patient population that has routinely used Grampound surgery only during the period:

  • - the 12 month period before COVID changes were made to the practice
  • - the period since the COVID changes were made to the practice to today’s date.

A targeted piece of engagement work should then be completed with each of the patients identified above in the form of a telephone interview to:

  • - ensure each of the patients are aware of the application to close the branch
  • - identify if any of the patients are specifically clinically vulnerable or are protected by the Equality Act 2010
  • - ensure their specific needs and/or concerns are understood and that suitable alternatives to accessing services in future are mutually agreed

A wider communication should also be disseminated as soon as possible to all patient households as a ‘follow-up’ since the last correspondence detailing:

  • - an application has been submitted to NHS Kernow to close the branch and a decision has not yet been made
  • - an update on the engagement process to date and results of the survey
  • - reassurance that the practice has reviewed the findings of the survey, listened to these concerns and has sought to mitigate these in its application to NHS Kernow, particularly around transport and accessibility, and specific details of this such as alternative bus stop and walking route
  • - further reassurance that dispensary services would not be affected if the branch was closed
  • - an update that the practice is liaising with all patients who routinely use Grampound branch to ensure they are aware of the application to close the Grampound branch and to discuss their specific needs and requirements
  • - reassurance that the practice will keep all patient households up to date as to any decision that is made, and, if the application is approved, an infographic will be produced to include the new transport access routes and bus timetables to assist patients

It was agreed that an updated paper be submitted back to PCOG in September for further recommendation. I can confirm that we are currently awaiting a detailed update from the practice but we do know that Dr Ball has contacted all patients that had attended Grampound Branch surgery and that a letter is going out to all patients to give a ‘follow-up’ update. I am also aware that the practice has spoken to Steve Double MP and updated him of the situation at Grampound Branch surgery.

 

September 2020

Grampoundsurgery
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